How to migrate from Zuora Subscribe and Amend to Orders

They say that change is the only constant in life, and that is especially true for e-commerce. Zuora users were recently faced with a big shift in how they run subscription commerce when Zuora announced the end of life for Subscribe and Amend.

Zuora users will now need to move from Subscribe and Amend to the more modern Orders object model and APIs. This shift has caused some confusion for Zuora users as they work to manage the switch.

In this post, we will run through when the change is happening and how to make the switch simple (spoiler alert: use Limio for Zuora!)

When do you need to switch to Orders?

Zuora recently announced that it will discontinue support for the Subscribe and Amend object model and APIs. As of February 16, 2026, this object model will not be developed or enhanced further, and the company will stop all product support, including bug fixes and addressing security issues.

While this offers plenty of time to switch from Subscribe and Amend to Orders, Zuora recommends that users switch as soon as possible. This will ensure they can benefit from a a more modern platform, regular updates, and new features as Orders continues to evolve.

Orders will still create contractual agreements between merchants and customers, making things easy for subscription businesses. Businesses can also use Orders to access both existing functions for subscription and billing management, as well as new features on Zuora billing.

Businesses offering subscription commerce alongside regular e-commerce will also benefit by being able to offer customers a more streamlined experience. Customers will now be able to create multiple subscriptions, subscription amendments, and purchase non-subscription items without needing to navigate multiple purchasing experiences.

How to move from Subscribe and Amend to Orders

The bad news for Zuora Subscribe and Amend users is that the switch to Orders is quite complex. Here are the steps required to make the switch:

Complete training

Zuora has an incredible wealth of in-depth resources available to their users, including Zuora University.

To prepare for the switch, users need to take the ‘Zuora Orders: An Introduction’ and ‘Orders Harmonization’ courses on Zuora University. This will give you everything you need to know about Orders, including Orders Harmonization, Full Orders, Order Metrics, and other related features so you can jump right into the new system.

To access these courses, enter the Access Code: zuorderupgrade18, enter all other information and click ‘Sign Up’.

Enable Orders

To enable Zuora Orders, you can do it via the self-serve UI or submit a request to Zuora Global Support. They will then enable Orders in your API Sandbox tenant.

Check prerequisites

Before fully switching to Orders, you need to ensure you meet the relevant prerequisites and use Zuora's suggested workarounds for any limitations. Once they have enabled Orders, the Zuora support agent will help you check for the most common prerequisites.

Migrate APIs

The APIs you use will change as Subscribe and Amend is phased out. If you are using Subscribe and Amend SOAP, CRUD, or REST APIs, you will need to fully transition your systems to Orders APIs. In particular, you will have to re-integrate all your commercial channels, such as your ecommerce store, your purchasing flows, and self-service actions with the new Order APIs.

Test integrations

If any of your integrations use the Subscribe and Amend API, it is important to verify and re-test each one in the API Sandbox with the new order API. 

Enable in Production

You will need to submit a request to Zuora Global Support so they can enable Orders in your Production Copy Environment. Just like the API Sandbox tenant, the support agent will help you check the limitation checklist for your PCE tenant, and workarounds are available.

Migrate historical data

If you wish, you can migrate historical data to Orders. This process can take a while, and it is recommended that you perform migration during times of low activity when possible, especially when dealing with large subscription numbers.

How Limio makes switching to Zuora Orders easy

Switching from Subscribe and Amend to Orders may seem like a long and complicated process, especially when you look at all the associated documentation. This may put you off switching, especially if the process disrupts your regular business. However, 2026 isn’t that far away and leaving the process until the last minute may put your business at a disadvantage.

Thankfully, there is an easier way for Zuora users to move from Subscribe and Amend to Orders. Limio can ease the burden for Zuora users who need to switch from Subscribe and Amend to Orders by doing all the hard work for you.

Limio natively integrates with Zuora Orders, which means our users can switch without navigating the lengthy migration process. Our integration means you can automatically start using Zuora’s latest features and APIs, allowing you to focus more on growth than another back-end migration.

Just activate Order Harmonization to keep your existing flows working, start setting up your Limio Account, and voilà - you are now on Zuora Orders!

Plus, you'll never have to maintain the integration between your ecommerce and self-service portals again, as Limio is responsible for maintaining a high-quality integrations with all Zuora features.

Ready to switch from Subscribe and Amend to Orders?

If you’re looking to make the switch before Subscribe and Amend loses support on February 16 2026 and you want to make it easier for your team, get in touch with the Limio team — we’re happy to help.