The Economist offers authoritative insight and opinion on international news, politics, business, finance, science, technology and the connections between them. It reaches 40m readers and has 1.5m paying subscribers.
“Limio removes friction for the customer service agents, ensuring they can focus on the conversation, not the system. Combined with a powerful API that keeps the data consistent across agents and self-service channels, Limio delivers capabilities that help us deliver subscriber experiences that matches a premium brand like the Economist”
Mark, CTO of the Economist
“We needed a solution that could be used within a Salesforce environment with multiple best-of-breed applications around it. Limio has provided an API-first Salesforce Checkout application which enables agents to have all the information at their fingertips and very rapidly enact any subscription changes.
This, in conjunction with their Checkout API which allowed us to pull online subscription orders, self-service changes and third-party bulk orders, in one place.
We are especially excited by the possibilities open up by Limio. With cleaner omni-channel order data, we can better understand the root causes of errors. Agents play a key role in reducing churn and they know have the right tool for the job. It’s putting us ahead of the curve for the fight for reader’s loyalty”
"Innovate42 fits very well into our Salesforce environment and they’ve continuously invested in making their application more customisable, more secure and help us leverage Salesforce declarative features. The team is great to work with and they’ve been a core pillar of our Salesforce B2C subscription management tech stack.”
Sherone, Salesforce Platform Manager at the Economist