SELF SERVICE
Let customers help themselves
Upgrades, seat changes, renewals, payment updates, invoices - all self-service, all synced to your billing system in real-time. Reduce support tickets while growing NRR.
No-Code Setup
Live in days, not months
Deploy fully branded self-service portals with Limio's no-code page builder. RevOps configures offers, upgrade paths, and cancel save flows - no engineering tickets.
5x cheaper to retain
Than aquire a new subscriber
Everything customers need, in one place
Subscription changes, payment management, and billing - 24/7, on any device.
Subscription management
- View all subscriptions & orders
- Upgrade / downgrade plans
- Add or remove seats
- Purchase add-ons
- Renew subscriptions
- Cancel (with save offers)
Financial self-service
- Update payment methods
- Store multiple cards per subscription
- View & download invoices
- Pay outstanding balances
- Update billing address
- Manage customer details
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Subscription changes that just work
Real-time modifications with proper proration, synced instantly to Zuora or Stripe.
Upgrade & downgrade
Let customers switch plans mid-term or at renewal. Proration calculated automatically, changes reflected in your billing system immediately.
Seat & quantity changes
Customers add or remove seats themselves. Billing adjusts automatically - no manual invoicing, no support tickets.
Add-on purchases
Surface relevant add-ons based on the customer's current plan. New products co-term with existing subscriptions automatically.
Renewals
Present personalised renewal offers before expiration. Customers renew on their terms, improving renewal rates.
Payment management that reduces support load
Customers update their own payment details, view invoices, and resolve billing issues - without calling your team.
Multiple payment methods
Customers store and manage different payment methods at the subscription level. No more re-entering card details for each product.
Invoice visibility
All invoices and payment history in one place. Customers download PDFs, see what's due, and understand their billing.
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Self-service payments
Outstanding balances? Customers pay directly - including partial payments. Fewer chaser emails, faster collections.
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Billing details
Customers update addresses, VAT numbers, and contact details themselves. Changes sync to downstream systems in real-time.
Grow NRR on autopilot
Maximise expansion revenue and minimise churn with intelligent self-service.
Dynamic upgrade offers
Surface upgrade incentives based on usage, tenure, or segment. Customers move to higher tiers without sales involvement.
Personalised save flows
Craft cancel experiences based on cancellation reason, customer value, and subscription type. Multi-step funnels that actually prevent churn.
Cross-sell add-ons
Show compatible add-ons based on the customer's current plan. Purchases co-term automatically, increasing average order value.
Syncs with your stack in real-time
Self-service changes hit Zuora, Stripe, and Salesforce immediately. Your billing system stays accurate, your CRM stays current, and your support team sees the full picture.
Your team gets time back
Self-service that actually reduces operational burden.
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Fewer support tickets
Payment updates, invoice questions, plan changes—handled by customers, not your team. Finance and CS get their time back.
Mobile-friendly
Works on any device. Customers manage subscriptions from their phone, tablet, or desktop.
24/7 availability
Customers make changes when they want, not when you're open. No more "I need to speak to someone" delays.
Real-time sync
Changes reflect immediately in Zuora, Stripe, and Salesforce. One source of truth, no reconciliation headaches.
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“Limio Self-Service is fundamental to our efficiency strategy.”
- Chad Hensley, CFO, Employ Inc.