SELF SERVICE

Self-serve - simplified.

Create fully customisable subscriber self-service portals to support your PLG motion and avoid churn. No code required to get started, perfect for RevOps.

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No-Code Setup

Activate self-serve tomorrow

Limio enables fully branded self-service portals with a no-code page builder, making it effortless to offer convenience and drive flexible monetisation.

5x cheaper to retain

Than aquire a new subscriber

Powerful, branded self-service journeys

Customers can seamlessly manage their subscriptions, update payment methods and addresses, switch offers, buy add-ons, cancel, view payments, download and pay invoices, and update their details—all in one place.

Commerce self-service

  • View Subscriptions
  • Upgrade / Downgrade
  • Purchase Add-Ons
  • Cancel & Cancel Shield
  • Restart Subscriptions
  • Renew Subscriptions

Financial self-service

  • Download & Pay Invoices
  • Update Payment Methods
  • Update Addresses
  • Update Customer Details
  • Start Live Chat
  • Custom Experiences

Your subscribers want convenience

Meet your subscribers where they want to meet you

Subscriptions & Orders Overview

Get an overview of all a customer's subscriptions and add-ons in one view.

Switch (Upgrade / Downgrade)

Seamlessly change the subscription of the customer to higher tiers and bundles while respecting your commercial processes.

Buy Add-Ons

Process add-on purchases seamlessly and all in online, automatically co-terming new products with existing subscriptions.

Renew

Surface personalised renewal or reactivation offers for subscribers to pick from.

Cancel & Cancel Save

Surface personalised save offers for customers to pick from or offer end of term, or anything in between.

Change Details

Change a billing or a delivery address on the fly.

Update Payment

Update the payment method of a customer and easily switch between different payment methods.

Download & Pay Invoices

See invoices, see outstanding balances and get them paid easily.

Smart self-service

Maximise NRR and minimise churn with Limio Self-Service

Dynamic upgrade & downgrades

Let your customers easily switch to a different product or plan in their subscription to retain them longer. Surface dynamically special upgrade offers to incentivise higher tiers. PLG done right.

Avoid cancellations

Give the option to subscribers to cancel. Craft cancel save experiences based on the reasons for cancellations, their segments and more. Create multi-step funnels that avoids churn.

Sell more add-ons

Enable customers to easily add extras to their subscription through self-service, providing flexibility and enhancing your NRR.

Ready for enterprise scale?

With Limio, increase retention by up to 40% — all through powerful self-service.

Scalable, reliable performance

Deliver fast, frictionless self-service at scale — with global availability and enterprise SLAs.

RevOps automation

Empower RevOps to manage offers, routing rules, and lifecycle journeys without engineering.

Built for agility

Deploy self-service flows fast, from upgrade paths to plan changes, without ticketing dev teams.

Compliance and control

Stay secure and compliant with granular roles, audit logs, and support for SSO, GDPR, and more.

Why Product-Led Growth Matters

In today’s SaaS landscape, the fastest-growing companies are those that empower users to onboard, trial, and buy on their own terms. Product-Led Growth (PLG) offers a cost-efficient, scalable way to reach and convert customers — but only when executed with the right infrastructure. Traditional PLG efforts are often stitched together with in-product hacks, spreadsheets, and manual CRM updates that limit experimentation and drain RevOps resources.

Limio’s self-service platform changes this. By giving PLG teams powerful tools to design branded onboarding, launch trial-to-paid flows, and enable subscription management without dev involvement, Limio lets you scale faster while keeping RevOps lean. And because Limio connects natively to Zuora and Salesforce, every PLG action feeds seamlessly into your quote-to-cash process.

The Hidden Costs of Manual PLG Execution

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Without dedicated tooling, PLG strategies struggle with:
- Delayed rollouts from engineering dependencies
- Inconsistent customer experiences across regions and channels
- High support volume from basic account tasks
- Revenue leakage from conversion and upgrade errors
- Inaccurate CRM and billing data
- Limited visibility into trial performance and churn risks

Limio eliminates these issues by centralising the PLG journey into one layer that sits across your stack. Marketers and RevOps can create, test, and scale without waiting on product or engineering.

True Omnichannel Commerce

What makes Limio unique is how self-service supports your entire go-to-market motion. The same rules, catalogue, and order flows power your:
- Product-led growth: Trial sign-up, conversion, and expansion
- Sales-assisted: Quotes and checkout via Limio for Salesforce
- Partner channels: Partner-specific orders and portals

This means a user can start on a trial, convert via sales, and manage renewals independently - all tracked in one system. No silos, no friction, just unified growth across every channel.