Avoid cancellations
Create personalised cancel/save experiences that retains subscribers while maximising the lifetime value of your subscribers
Take your best shot
Customers cancel for different reasons. Collect the reason, then send the subscriber into different cancellation experiences, for example surfacing downgrade options, removing add-ons, or talking to live chat.
Make it personal
Go a step further by providing personalised cancel/save offers and percentage discounts, personalised to the customer's segment and product. Create dedicated logic to block or enforce your business rules in any scenarios.
The best part? We'll automatically pull your billing catalog and push subscription changes automatically, so there isn't any integration work.
Loop in customer service
Online cancellation is a must. However, your Customer Service or Customer Success team also need to be able to handle cancellations. Limio for Salesforce equips your retention teams to rapidly find the right offer and optimize the lifetime value.
Top cancel/save features
Explore the features to retain subscribers
Surveys
Create surveys to capture the reason why customers are cancelling and drive the cancellation experience
Discount offers
Provide % one-time, recurring or forever discounts to your subscribers
Switch offers
Let subscribers downgrade to a cheaper or smaller plan, or a unique save offer
Free period
Give subscribers free access for a period of time
Deflection
Redirect subscribers to a page highlighting the value and features they are currently receiving
Live Chat
Trigger your live chat solution in-page, automatically populated with the subscriber's data
Support call
Provide quick help to subscribers who are cancelling for service issues
Personalised
Create journeys to direct subscribers to personalised cancellation experiences based on their product, reason, or segment via Journeys
Localised
Only offer cancellation experiences in some countries, even down to the region, state or city - so you can stay compliant where you need to
Split A/B Tests
Run A/B test with different cancellation experiences
Winback / Restart
Let customers restart their subscription in one-click or suggest discounts to restart.
